iMac 27 Screen Problems

Screen Busted

There has been a lot of concern online about screen problems with the late 2009 27 inch model of iMacs. Gizmodo has covered this extensively. I recently saw an Arlington, Virginia customer’s 27″ iMac that had developed screen problems. I used PiXel Check to change the screen to one color to see the problem more clearly. I took the photograph below which shows the streaks and smudges that have formed in the top right corner of the monitor. (Note: The fading at the bottom of the screen is only a camera effect of photographing the screen.)

imac_27_screen_smudgeResolution, We Think

Happily, Apple dealt with this well. An Apple representative needs to see the screen problem in person, so a phone call to Apple Care doesn’t help. The customer made a reservation with an Apple Genius at the Clarendon, Virginia store. After looking at the screen, the Apple Genius immediately said that the LCD screen would be replaced free-of-charge.

Unfortunately, the Apple store needed to order the part so the iMac will not be fixed for a few days. The customer opted to bring the iMac back when the part arrived so that he could still use it.

The Apple Genius said that they had seen this problem many times before. So check your screen, especially if you have a 27″ iMac.

Some online reports suggest that Apple has fixed the problem. We hope that’s true and that the replacement will work long term.

12 Tips for Protecting Your Computer from Snoopers

In the DC area especially, there are people who have reason to be concerned about computer espionage, either for work (national or corporate secrets) or personal reasons (divorce or blackmail). Here are 12 tips to guard against intruders snooping on your activities:

  1. Use decent passwords. The easiest way for someone to access your email and other information is if they know or can easily guess your passwords. It is estimated that 1 out of every 9 people use a password on the top 500 worst password list. Most passwords are “cracked” not through problems with the encryption itself, but with the password being poor. Don’t use dictionary words, the names of loved ones, the names of your pets, your birthday, etc.  Longer passwords are better so government institutions often require at least 10-14 characters. Passwords should be random and use letters, numbers, and special characters.
  2. Use different passwords for different things. If someone sees your computer login password over your shoulder, you don’t want them to then have access to your bank account because it has the same password.
  3. Change passwords regularly. Government and corporate security protocols typically require that passwords be changed at least every 3 months.
  4. KeePassUse a password manager. Seeing a theme here about the importance of passwords? If you have different random passwords and change them regularly, then you either have a memory like Rain Man or you keep track of the passwords somewhere. The most popular software tools to manage passwords are LastPass (Free or Premium for PC, Mac, and others), KeePass (Free for PC, Mac, and others) and 1Password ($39.95 for Mac). Password software allows you to keep all your passwords encrypted with one master password. It can autofill site information so that you only have to remember that one master password. It also has a Password Generator to create random strong passwords, a great idea. Without this, most people use passwords that are similar. To the extent that your passwords are similar, an investigator can more easily guess your other passwords. (Tip: use Dropbox to backup/sync KeePass or 1Password encrypted files. LastPass syncs automatically between computers).
  5. Do not use personal information that can be guessed as the answers to your online secret questions. This is how Sarah Palin’s Yahoo email was “hacked” in September 2008 simply by someone guessing the answers to her challenge questions such as where she went to high school.
  6. Tie your Yahoo or other login site to another email account or cell phone number. This will let you know of any attempted password resets and help if tip 5 doesn’t work.
  7. Encrypt files. As we explained in our post Encryption on USB Flash Drive, TrueCrypt can be used to encrypt your important data. Remember that although TrueCrypt can not be cracked, someone could guess your password if you chose it poorly.
  8. Remember that your router is a computer too. Your router manages all the data between your computer and the Internet. If your router software is compromised, you could be sent to a site claiming to be your bank but really being a completely different site due to website misdirection from a bogus DNS system used by your router. The router software should be checked, firmware reloaded, and the password on the router should be changed. Most people unknowingly leave the router login defaults. That is safe enough if your local network is not breached, your WiFi isn’t hacked, and your router is not remotely accessible.
  9. Use strong WPA2 WiFi encryption. WPA2 is not easily cracked like WEP. Tools such as BackTrack and KisMAC can crack WEP in minutes. (See photo of “war driver” below hacking into a WiFi network.)War Driver Hacking into WiFi
  10. Turn down your WiFi antenna strength. Hackers can crack into a WiFi access from over a block away with directional antennas and a good line-of-site to their target. If you don’t need the extra signal strength, turn it down since a weak signal is harder to crack. This isn’t an option on all routers. If you want to take extra control of your router for this and other options, see if you can load the alternative DD-WRT firmware.
  11. Check for keyloggers. Keyloggers will log everything you type. They can be in the form of software or physical devices that are attached to a USB port or between the keyboard and computer.Keylogger
  12. Wipe computer and start fresh. If someone has had physical access to your computer or if the computer is already compromised, all bets are off. Some experts and government institutions will simply decommission a compromised computer and trash it. But most people should be satisfied with wiping everything. The hard drive can be wiped and the operating system reinstalled. The BIOS (seen from the very initial startup) can be reflashed and checked. The computer can be opened and physically checked for modifications.

Let me know if you have other suggestions for keeping your computer information safe from surveillance.


Old Kindle and Kindle 2 users get no improved battery life

Kindle Battery Update.. Not For Most PeopleKindle 2

It has been widely reported that the recent Kindle firmware update improved battery life up to 85%. Unfortunately, this is not true for almost all Kindle owners.  The battery life improvement only applies to the recent Kindle 2 (Global Wireless) version that was introduced October 7, 2009.  The original Kindle and Kindle 2 (U.S. Wireless) version see no such benefit. Amazon points this out in a roundabout way on their site.

The Kindle 2 (U.S. Wireless) version does get the other benefits like built-in PDF reader and manual screen rotation.

Aluminum iMac Hard Drive Upgrade

What you need

1. T6 and T8 torx screwdrivers
2. Phillips Head screwdriver
3. Microfiber cleaning cloth
4. Suction cups
5. External USB or firewire backup hard drive
6. New SATA hard drive. We recommend the 1.5TB Western Digital Green Drive

Step 1 – Backup via Time Machine

Before you start, you have to first make sure you have a recent time machine backup.  After installing the new drive, we will restore from this backup.

imac ram slot

Step 2 – Remove RAM slot

The RAM slot is held on with just 1 screw.  Unscrew it and pop off the panel.  The screw does not fall out but remains in the panel itself.  If you are upgrading RAM, this all all you need to do.

imac-hdd-02

Step 3 – Remove the glass screen

This may seem like a scary step but it is extremely easy.  Firmly attach suction cups at opposite corners.  Then gently lift up.  The glass is held on with magnets and comes off with very little effort.  I recommend laying out a towel or paper towels to lay the glass on.  Be careful not to scratch the glass or screen beneath it.  If at all possible, try to do this work in a non dusty area because we will later need to clean off the dust between the glass and LCD screen.

imac-hdd-03Step 4 – Remove front aluminum casing

There are 12 screws around the edges holding on the front aluminum casing.  Unscrew them all keeping track of which ones go where since they are varying lengths.  You can then lift upwards around the edges to take off the front casing.  Flip it towards the top of the imac and lay it on the table above it so that you do not have to unhook the camera.

imac-hdd-04Step 5 – Remove LCD panel

The LCD is held down with 8 screws on the sides which need to be removed.  There is a cable marked in green toward the bottom which needs to be unhooked.  There is also a connector to the right marked in yellow that is held down with 2 screws.  Remove the screws and pull the connector upwards to unhook it.  You should then lift up the LCD gently where you will see 2 power connectors toward the upper right that need unplugging.  The LCD should then be free to place elsewhere.  The hard drive will now be visible.

imac-hdd-05Step 6 – Remove the old hard drive

There is a cushion glued on top of the heat sensor cable.  Gently pull up this cushion keeping it in one piece and try to maintain its stickiness for later.  The heat sensor is held in place in a plastic notch and can slide out of it.

imac-hdd-06

imac-hdd-07There is a black plastic bar holding the hard drive in place.  Lift it up from left to right to unlock it.  This can be very challenging since it is tight.  The drive can then slide up and out and you can unhook the power and SATA cables.

imac-hdd-08

Step 7 – Add the new hard drive

There are 4 screws on the old hard drive which need to be removed and added to the new hard drive so that it can slide into the holders on the iMac.  Once the power and SATA cables are plugged back in, you can slide it back in and lower the black plastic bar to lock it in place.  Place the heat sensor on the drive in about the same area where it was and use the sticky cushion to hold it in place.  If it doesn’t seem sticky enough to hold, you can get some rubber cement from your local home depot and add just a bit to hold it in place.

Step 8 – Put the system back together

Rebuilding the system is mostly straightforward.  It can be handy to have an extra pair of hands to hold the LCD as you reconnect the power cables.  We recommend you lay out the screws in an orderly manner so that you know exactly which one goes where as you rebuild.

Once the system is rebuilt except for the glass, you want to use the microfiber cloth to remove any dust or debris on the front of the LCD screen and back of the glass.  You will also need to use the microfiber cloth to clean the front of the glass once you remove the suction cups.

imac-hdd-10Step 9 – Restore from Time Machine backup

When you first boot up, insert the Mac OS X install disc and hold down the option key while booting so you can select the disc to boot from.

Step through the install until the Utilities menu appears at the top of the screen.  First use Disk Utility to erase the disk and create a volume.  Then choose to restore from backup from the same menu and choose your external time machine backup.  Your system will then be just as it was except with a new hard drive.

Replace UPS Batteries

If you have computers or electronics that you don’t want to be killed by power fluctuations, it’s a good idea to have a UPS (Uninterruptible Power Supply). The battery in the UPS keeps your equipment running through blackouts our brownouts (reduced power).

Dead Battery

The main problem with a UPS is that its battery might only last a couple of years. A dead battery is often announced by a UPS through regular beeping. Because a UPS is expensive, consider just replacing the battery instead of the whole UPS when the battery dies.

You can buy a replacement from the UPS company or for significantly less money from a third party such as Battery Mart. Just be sure to get a battery that is designed for your specific UPS. I have had good luck with with Battery Mart, but there are some third party batteries which are of poor quality, possibly having a short life, acid leakage, or even causing a fire.

I replaced the battery for the APC Back-UPS 500 ES for $26.39 from Battery Mart instead of $48.99 from APC (prices include shipping).

Battery Mart Replacement Battery