Category: Internet

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Support Remote Computers with Zoho Assist

At Tech DC we occasionally provide remote computer support and take over someone’s desktop to fix a problem. My favorite tool for this is the previously mentioned UltraVNC SingleClick. This requires the remote user to click on an executable to allow me to view their desktop.

A new tool that I started using is Zoho Assist. This is web based remote login software similar to GoToAssist or LogMeIn Rescue, but far more reasonably priced. Unlike UltraVNC SingleClick, Zoho Assist works on PC, Mac, and Linux (SingleClick is PC only) and everything can be setup from a web browser (SingleClick is far more complicated and requires the support person to understand firewalls, port forwarding, and dynamic DNS services). Zoho Assist is free with limited features allowing 5 sessions a month, enough for most people helping a few friends and family. The price for the full service is $12/month.

The person you are supporting has to either click a link in an email you send them or go to join.zoho.com and enter the Session ID for the session you created. Then Java is often automatically installed on the supported computer and the person has to click a series of OKs and Nexts. But overall it is a simple process that you can walk most people though on the phone.

I still recommend UltraVNC SingleClick for advanced support needs for PCs. But for something quick and simple, Zoho Assist is a great service.

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Use Google Email with your Domain

Google email works with name@gmail.com, but you could also use name@yourcompany.com. To do this, you sign up for Google Apps, which is offered in Standard (Free) and Premier Editions. Go to: http://www.google.com/apps/intl/en/group/

There are a couple of ways to do this:

The simplest is to choose “I want to buy a domain” which allows you to buy a domain through Google (which actually uses GoDaddy as the registrar and costs $10/month), which provides you a domain pre-configured to use Google services.

The other method is to use your existing domain or purchase from domain registrar service and assign the MX records to Google. Your DNS Manager or Domain Manager page from your registrar would then look like this:

The second method requires that you also verify that you own the domain by updating the cname record or uploading a file to the domain.

After pointing your MX records to Google, you can get your email by going to:

https://mail.google.com/a/yourdomainname.com
..where yourdomainname.com is actually your domain name.

Because that’s a long address, I typically set up a URL pointer so that mail.yourdomainname.com will point to the above address. This is also handled in the DNS management page at your domain registrar. The URL pointing would look like this:If your registrar’s DNS management system does not allow such a redirect, then you can set up a redirect from your website, for example from yourdomainname.com/mail/.

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Google Stops Censoring Search Results in China

Google ChinaFollowing up on Google’s promise from January 12th, Google China just moved its web servers for China to Hong Kong so that they can be run without censorship. Now it is up to Chinese authorities to decide to shut off all or partial access to Google.

Although Google is not the largest search engine in China*, Google’s many services (web search, mail, documents from Google Docs, photos, etc) are heavily used. If Chinese authorities shut off access to the servers completely, there would be a lot of pissed off Chinese geeks.

* Traffic market share of search engines in China, August 2009, China Internet Network Information Center:

Baidu: 51.5%
Google: 32.9%
Sohu: 4.6%
Sina: 4.0%
Yahoo: 3.7%
Others: 3.3%

Google blog post announcement of decision.

From the Washington Post:

Google stops censoring search results in China by Ellen Nakashima and Cecilia Kang

Google announced Monday that it had stopped censoring search results on its site in China and redirected users to an unfiltered search based in Hong Kong.

The company said in January that it was holding talks with authorities in China to determine whether “it could operate an unfiltered search engine within the law, if at all.” On Monday, Google said the government in Beijing “has been crystal clear throughout our discussions that self-censorship is a non-negotiable legal requirement.”

The announcement Monday effectively represented an attempt by Google to sidestep China’s demands for self-censorship on its Chinese-language site, google.cn.

Hong Kong is a special administrative region of China and operates its own economic and political systems. By redirecting Chinese search traffic through servers in Hong Kong, to google.com.hk — the firm said it had effectively transferred the jurisdiction of its search business off the mainland.

“This move is entirely legal by Chinese law and Hong Kong law and that is important to know: that we are abiding by the law,” a source at Google said on condition of anonymity.

In its announcement on its Web site, the firm said that it belived its new approach was a “sensible solution.”

“We very much hope that the Chinese government respects our decision, though we are well aware that it could at any time block access to our services,” Google said.

The company said it will also monitor access issues and publicly disclose any time the services Google offers are made unavailable in China.

It remains unclear whether the world’s largest Internet search firm will leave China entirely, as it has said it might be forced to do. The company said it has no plans to pull staff from the country.

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Biking Directions with Google Maps

Google recently added biking directions with Google Maps. See Bicycling as a drop-down option when looking for directions.

Google Biking

Beta Warning

The yellow note at the bottom to use caution isn’t just for legal reasons. Many have reported mistakes, such as directions to bike through Arlington Cemetery.

But, like everything Google, it seems to get better over time. People report these mistakes to Google by either clicking the here link at the bottom of the Beta warning or clicking Report a Problem at the bottom right of any Google Map.

Report Biking Direction Problem to Google

With the snow melting away in DC, it should be fun to bike again soon. Give Google Maps biking directions a try.