Tag: gotomypc

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Support Remote Computers with Zoho Assist

At Tech DC we occasionally provide remote computer support and take over someone’s desktop to fix a problem. My favorite tool for this is the previously mentioned UltraVNC SingleClick. This requires the remote user to click on an executable to allow me to view their desktop.

A new tool that I started using is Zoho Assist. This is web based remote login software similar to GoToAssist or LogMeIn Rescue, but far more reasonably priced. Unlike UltraVNC SingleClick, Zoho Assist works on PC, Mac, and Linux (SingleClick is PC only) and everything can be setup from a web browser (SingleClick is far more complicated and requires the support person to understand firewalls, port forwarding, and dynamic DNS services). Zoho Assist is free with limited features allowing 5 sessions a month, enough for most people helping a few friends and family. The price for the full service is $12/month.

The person you are supporting has to either click a link in an email you send them or go to join.zoho.com and enter the Session ID for the session you created. Then Java is often automatically installed on the supported computer and the person has to click a series of OKs and Nexts. But overall it is a simple process that you can walk most people though on the phone.

I still recommend UltraVNC SingleClick for advanced support needs for PCs. But for something quick and simple, Zoho Assist is a great service.

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VNC and DynDNS for Remote Desktop Support

Connecting Remotely with VNC

One of my favorite software tools to use at Tech DC is VNC. If I have a client in Maryland, D.C. or elsewhere in the world when I am in Virginia, I can use VNC to take control of their computer in order to remotely diagnose problems or provide user training.

VNC stands for Virtual Network Computing. It was originally developed by AT&T Labs in Cambridge, England. It is open source and free. There are many “flavors” of VNC that use the VNC protocol. My favorite for Windows is UltraVNC because it has the added feature of allowing file transfers between the two machines. VNC exists for Windows, Mac, and Linux.

VNC has two parts. There is the VNC Server which serves up the image. And there is the VNC Viewer which views and controls the server computer.

DynDNS.org

One limitation is that VNC requires a static IP. This is where DynDNS.org helps. Most home internet connections have a dynamic IP address, meaning that the IP address changes occasionally. DynDNS.org creates an address such as “yourname.dyndns.org” that is always mapped to your latest IP address, so it is as if you have a static home IP address.

UltraVNC’s Single Click

It takes extra time to setup, but Single Click is a great tool that can be built at UltraVNC. It is a small executable file that someone can click on in order for you to take over their computer. This makes it simple for the person you are connecting to. It also has the added benefit of not needing to configure their router to forward port 5900 to their computer. Single Click is only available for Windows computers.

All Free

VNC is free and DynDNS has a free service that is all you need. You can purchase other remote connection tools that are sometimes easier to set up such as GoToMyPC.  But if you can configure them, VNC and DynDNS should provide everything you need to connect to remote computers.